REFUND POLICY
At SOPUNG, we value our customers and strive to provide high-quality food and service. This Refund Policy outlines our approach to order cancellations, changes, and refunds.
Takeout Orders
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Due to the nature of freshly prepared food, all takeout orders are final once preparation has begun.
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Refunds or credits may be considered if there is an issue with your order caused by an error on our part.
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Any concerns regarding takeout orders must be reported as soon as possible after pickup.
Catering Orders
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Catering orders may require advance notice and preparation.
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Cancellation or change requests must be submitted in advance.
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Refund eligibility for catering orders depends on the timing of the cancellation and the status of preparation.
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Deposits for catering services may be non-refundable, depending on the circumstances.
Order Changes
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Requests to modify an order (menu items, quantity, date, or time) are subject to availability and approval.
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SOPUNG cannot guarantee changes once an order has been confirmed.
No-Show & Late Pickup
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Orders not picked up at the agreed time may not be eligible for a refund.
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SOPUNG is not responsible for quality issues resulting from delayed pickup.
Cancellations & Changes
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Changes or cancellations to orders must be communicated as early as possible.
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Cancellation policies for catering orders may vary depending on order size and preparation status.
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Refunds, if applicable, will be handled on a case-by-case basis.
Allergies & Dietary Preferences
While we do our best to accommodate dietary requests, refunds will not be issued for allergy-related issues if they were not communicated clearly at the time of ordering.
Refund Method
Approved refunds will be issued using the original payment method or as a store credit, at SOPUNG’s discretion.